what does a support worker look like to you

What Does a Support Worker Look Like to You?

When it comes to choosing a support worker, the most important thing is understanding what you need. The right support worker for one person may not be the right fit for another. But here’s the key takeaway: there’s no such thing as a bad support worker—just people who may not be suited to the industry or to your specific needs.

Support work is a profession where personalities, communication styles, and expectations must align. If they don’t, it’s not necessarily because the worker is "bad." They might simply be better suited to a different client or a different role.

Watch this insightful video on what it means to have the right kind of support and how to figure out what works for you.

What Are Your Needs?

Before hiring a support worker, reflect on what your specific needs are. This helps ensure you're finding the right person for the job. Ask yourself:

  • What are the tasks I need help with?
    Whether it’s personal care, transportation, or specialized skills like cooking, knowing the tasks can help you choose a worker with the right qualifications and training. Don’t be afraid to ask about their certifications, licenses (e.g., if driving is required), and experience.

  • How do I want to use my time with them?
    Some people value companionship and conversation, while others may need focused assistance with daily activities. Discussing this upfront can help avoid misunderstandings later.

  • Are they able to integrate into my family and social life?
    A big part of support work is how they interact with not only you but also your family and friends, especially if you or the person being supported is a child. Some support workers may prefer to focus solely on the client, while others are open to having a more holistic relationship with your support network. Both approaches are valid, but it’s important to find someone whose values align with yours.

Presentation and Dress Code: Why It Matters

The way a support worker presents themselves can influence your comfort level. Whether it’s a preference for professional attire or more casual dress, clear communication about expectations will set the tone. You may also want to consider:

  • Do they understand your preferences around presentation and hygiene?
  • Are they flexible about their appearance based on your comfort, such as avoiding strong fragrances?

Training, Skills, and Compatibility

Beyond personal fit, practical skills and training are essential. You should consider:

  • Are they qualified for the tasks you need help with?
    Check if they have the proper training or certifications, especially if you're dealing with specific needs like administering medication or handling mobility devices.

  • Can they cook or drive if needed?
    Depending on your situation, these skills might be deal-breakers. If a worker doesn’t have a driver’s license or the ability to prepare meals, this could be a major obstacle to receiving the right support.

  • What are their boundaries with family and friends?
    Do they focus solely on the client, or are they willing to develop relationships with the broader support network? This can be especially important when the person being supported is a child and family involvement is necessary.

Beware of Red Flags: Charging for Meet and Greets

One final point to consider: be wary of support workers or independent contractors who charge for a "meet and greet." This is essentially like charging you for a job interview, which can be a red flag. A meet and greet should be an opportunity for both parties to decide if they are a good fit, without financial obligations attached. Charging for this time suggests that the worker may not prioritize finding the best match for the role—they’re just looking for a transaction.

The Right Fit

In the end, the best support worker for you will meet both your practical needs and your expectations for how they interact with your life. A mismatch doesn’t mean someone is a "bad" worker—it may just mean they aren’t suited to your particular circumstances or even the support industry as a whole.

Remember, you’re not just hiring someone to complete a task—you’re welcoming them into your life. It’s worth taking the time to ensure it’s the right fit.

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