The problems that can cause drama in disablity facilities..
This is a really interesting question of what do to when a client complains about a support worker and there is no proof, but there with the support worker in question is a pattern of unacceptable behaviours, so things like falling asleep on shift, medication near misses,( that aren’t reported) behaviours that aren’t acceptable in a support worker working for an agency and this is a massive issue for both clients and providers and I have experienced this and it complicates things when it comes down to familiar relationships both within and outside of the company. This is a really complex question and I am going to try and answer the question due to the fact that I have had a situation that is similar to this pop up in my life but it wasn’t exactly like I am describing and I see that the response from the provider could have been so much better and it shows that you really do need good communication in the organization from the bottom up and the top down needs to be a clear two-way