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Showing posts with the label Complaints process

terms to know when complaining about a service provider in the NDIS

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This is something to consider very carefully before a complaint about as some people’s service providers will encourage “feedback,” but if they see it as a  complaint they, unfortunately, have the power to make your life very difficult and challenging and it can be very hard to prove it is due to complaining but if you have decided that it is the way to go there is a right way and a wrong way to go about it, and it is important to have these followed to be effective in your complaint. Unfortunately, the way to complain isn’t always straight forward but I hope to put a few tips down to be able to help you navigate the situation. So the first tip is to speak to the people involved and ask what they can do to resolve the complaint, most providers do need it in writing due to the fact if it’s against a particular team, or support workers we see that they can use it as evidence against the person and to have that evidence on record if they need to escalate it or to talk to the person, it