Support workers reading list Part one

 Any Support Workers Reading List

This started out as a bit of a joke, but as I started talking about it, I realised it’s surely needed for people new to support work who need resources to develop their skills.

The most important document to read is the person’s case notes and plan. People often say not to share your plan; I get the reasoning behind not sharing fiscal details, but how can support workers be effective if they don’t know your goals? How can they truly support someone?

It’s also crucial to read the instructions for any assistive technology the person uses. Don’t just assume you know how to use it. This equipment can be expensive, and you may be responsible for the replacement cost if you break it.

Other essential resources to review include:

• The NDIS Code of Ethics

• The NDIS Onboarding Modules

• The person’s medication routine

• Any positive behaviour support plan's 

• Any meal time management needs

• If a client has a social media presence ( like I do  please read it as you may not agree with their views and might not be right for them) 

• The communication book: Don’t just read the notes for the day; review notes from your previous shift as well; otherwise, you might miss something important.

• Case notes

• Manuals for equipment other than assistive tech you might use, such as washing machines, carpet cleaners, and dishwashers.

Your local council-funded library website is another valuable resource. Libraries offer more than just books; for example, I recently borrowed DVDs, books, and workbooks for study. My local library also provides electronic and web-based resources, meeting rooms, and clubs for school-age children. I often see support workers there with clients. Libraries are excellent resources for literacy and numeracy support and can also provide a quiet place to study.

Libraries often offer access to computers and other services, as well as social media awareness classes and training on how to use smartphones. Many even have charging stations for laptops.

Your job description as a support worker or paid caregiver is another critical document to understand. That “pesky little line” about other duties as required means you can’t say, “I’m not a cleaner or housekeeper” if the client needs help with such tasks. It may be part of your role.

One job listing I came across highlights this attitude well:

Ipswich, Brisbane QLD
Aged & Disability Support (Community Services & Development)
Casual/Vacation
$33–$41 per hour
Posted 1d ago
Quick Apply
Save

Path to Independence is a Queensland-based NDIS provider focused on providing human-centric care and helping participants reach their goals. We believe every Queenslander deserves an amazing life experience, and our motto is “Providing care your way.” We tailor our support plans to suit each individual and ensure dignity, integrity, and respect for each of our valued participants.

We are seeking experienced and passionate Disability Support Workers for our SIL Accommodation Services. Our SIL accommodation supports people living with complex and enduring disabilities, with many participants requiring 24-hour support.

The listing then highlights key responsibilities and qualifications, emphasizing a can-do attitude. This mindset is critical in support work. Often, you’ll find yourself saying, “I’m going to learn.”

When researching potential employers, read reviews on social media, Reddit, TikTok, and LinkedIn. Clients often share their experiences, and it’s important to be aware of what you’re walking into.

Finally, here are some additional books and resources worth reading as a support worker:

• Boundaries by Dr Henry Cloud and Dr John Townsend

• Atomic Habits by James Clear

• The Doctor’s Guide to Sleep Hygiene

• The Women’s Day Basic Cookbook – Cooking is a significant part of the job, and food hygiene is vital.

• 12 Rules for Life by Dr Jordan Peterson

We will be adding to the list as well, during the year and producing other content around this, as well. 

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